Refund policy

Warranty and Returns:
Subject to these terms, all goods carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 (CPA) which forthwith gives the consumer the right to return unsafe and defective goods, subject to submission of the original receipt, in terms of the CPA. Notwithstanding, the CPA implied warranty, most of our goods also carry a manufacturer’s warranty where applicable, which will run concurrently with any warranty in terms of the law.
The implied warranty on goods supplied places an obligation on SA Buy All to accept the return of unsafe and defective goods, subject to submission of the original receipt, within six months of delivery, in the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return goods to SA Buy All if:
• The consumer finds, within 7 days of delivery, that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods.
• The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reason.
• The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered.
Under no circumstances will we accept returned goods where:
• The consumer has been afforded the opportunity to inspect the goods prior to the purchase or acceptance of delivery,
• The goods have been damaged due to the consumer’s negligence,
• The goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer’s instructions and/or have been subject to misuse or abuse.
We sell goods for domestic purposes only (unless specified otherwise) and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect in the goods. Such assessments could take in excess of 21 days.
We will consider and deal with all other returns in terms of applicable law, the manufacturer’s warranty and our Return Policy. All refunds are less any charges permissible in terms of the law, which include but is not limited to the delivery and or installation charges. If you are entitled in law to return goods to us for any reason, the law in certain instances allows us to charge for the use of the goods and to be able to restock the goods.
Due to the nature of the goods and/or copyright law restrictions, you cannot return computer and gaming software, speakers, CD’s, DVD’s and Blu-ray discs unless it is found that the goods were defective at the time of purchase. All defect software will be exchanged for the same products/software item.
Other non-returnable items include gift cards, batteries, motors, electronic components and modules.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Prior to conducting a purchase of any 3D printers, drones, computer hardware, software and or games, you agree to ensure that these are compatible with your current operating system, hardware and or console. SA Buy All will not be responsible or liable for system or products incompatibilities. Should you require more information on the system compatibilities not displayed on the website, please direct your request to info@sunaim.co.za.

Shipping:
To return your product, you should mail your product to: Sun Aim Technologies t/a BuyAll, Shop 3 West Acres Shopping Centre, CNR Retief & Walter Sisulu Str, Potchefstroom, North West, 2520, South Africa
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds:
Refunds are deposited directly into your bank account. This process may take between 10 and 30 days. Refunds processing period will only commence from time of goods received and when we have let you know that your refund has been approved.